Privacy Policy

Last updated: 17 September 2026

This privacy policy explains how Greenwoods Heating, Plumbing and Renewables Ltd (“we”, “us”, “our”) collects and uses personal information when you visit gwhp.co.uk, contact us or use our services. We are committed to protecting your privacy and handling your information in line with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Greenwoods Heating, Plumbing and Renewables Ltd is the data controller for the personal information described in this policy. You can contact us about anything in this policy using the details below:

• Post: 165 Moss Lane, Hesketh Bank, Preston, Lancashire, PR4 6AE
• Email: mail@gwhp.co.uk
• Phone: 01772 816948

The information we collect

We only collect the information we need. This may include:

• Enquiry details – when you fill in a form on our website, we collect your name, email address, phone number and the details of your enquiry.
• Contact details – when you phone or email us, we keep a record of your name, contact details and what you have asked us about.
• Customer and job information – if we carry out work for you, we keep your address, contact details, details of the work and appliances, safety and compliance records, quotes, invoices and payment records.
• Blog comments – if you comment on one of our articles, we collect the name, email address and any website you provide, along with your comment.
• Website usage information – information about how you use our website, such as the pages you visit, the device and browser you use and your approximate location. This is collected through cookies (see below).

How we use your information

We use your personal information to:

• respond to your enquiry and provide quotes;
• arrange, carry out and follow up on work, including servicing reminders where you have asked for them;
• keep the records we are required to keep for gas and oil safety, warranties, accounting and tax;
• deal with questions, complaints or claims;
• understand how our website is used so we can improve it.

We do not sell your personal information, and we will not send you marketing messages unless you have asked us to.

Our legal basis for using your information

• Contract – where we need your information to provide a quote or carry out work you have asked for.
• Legal obligation – where we must keep records, for example for Gas Safe, OFTEC or HMRC requirements.
• Legitimate interests – to respond to general enquiries, run and improve our business and website, and protect our legal rights.
• Consent – for non-essential cookies and any optional communications. You can withdraw your consent at any time.

Who we share your information with

We only share your information where it is needed to run our business, with trusted providers who process it on our behalf and are required to keep it secure:

• Website hosting – our website and the enquiries submitted through it are stored on servers located in the UK.
• Email services – enquiry notifications are sent through Mailgun (EU region), and our business email is provided by Zoho.
• Google – Google Analytics and Google Tag Manager help us understand how our website is used, and Google Maps is used to show our location.
• Professional advisers and authorities – such as our accountants, insurers, registration bodies (for example Gas Safe Register or OFTEC) and regulators, where required.

Some of these providers may process information outside the UK. Where this happens, we rely on the safeguards required by UK data protection law, such as adequacy regulations or approved contract terms.

Cookies

Cookies are small files stored on your device when you visit a website. We use:

• Essential cookies – needed for the website to work properly and securely, including when our team logs in to manage the site.
• Analytics cookies – set by Google Analytics (for example _ga and _ga_*) to tell us how visitors use the site. This information is aggregated and does not tell us who you are.
• Third-party cookies – Google may set cookies when you view the embedded map on our website.

You can block or delete cookies through your browser settings. Blocking some cookies may affect how parts of the website work. You can also opt out of Google Analytics using the Google Analytics opt-out browser add-on.

How long we keep your information

• Enquiries that do not lead to work are kept for up to 12 months.
• Customer, job and safety records are kept for up to 6 years after the work is completed, or longer where the law requires it.
• Blog comments are kept for as long as they remain published on our website.
• Analytics data is kept for up to 14 months.

Your rights

Under UK data protection law, you have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct information that is wrong or incomplete;
• ask us to delete your information, where we no longer have a reason to keep it;
• ask us to restrict or stop using your information in certain circumstances;
• object to us using your information based on our legitimate interests;
• ask for your information to be transferred to another organisation, where applicable;
• withdraw your consent at any time, where we rely on consent.

To use any of these rights, please contact us using the details above. We will respond within one month.

Keeping your information secure

We take appropriate technical and organisational measures to protect your personal information, including secure (HTTPS) connections on our website and restricted access to our systems.

Links to other websites

Our website links to other sites, such as our Facebook, Instagram and LinkedIn pages. We are not responsible for the privacy practices of those websites, so please read their privacy policies.

Complaints

If you have a concern about how we use your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the date it was last updated shown at the top.